It is easy to see how creating better teamwork within a group can help that group. The same thing applies when a whole organization learns how to work as a team. In many organizations there are small pockets that work well as a team but the whole organization may continue to perpetuate inefficiencies, […]
In recent years organizations have put in place standards of behavior in a wide number of areas from diversity to sexual harassment to treatment of others to smoking. In my observation, the net effect of these has been very good. While some would argue that it has led to the era of political […]
Learn micro-behavior by focusing on small things as you talk to someone for at least several minutes. Use good questions then listen with your eyes. Watch how they look when they are excited, when they are frustrated, etc. Pay close attention to the little things: what happens to the corners of […]
I was writing some case examples on the coaching process I have used for the last ten years when I noticed a pattern I had not recognized before. In each case I do an assessment using one or more tests so we both have objective measures. We then have a meeting, go over […]
Micro behaviors are those tiny behaviors that tell a lot about what is going on in a person. It is the slight twist of the mouth, the knitting of the eyebrows, the breaking of the voice, flushing face, and dozens of other behavioral signals we observe in others. We read these so quickly […]
In 1984 Robert Cialdini, Ph.D. published a wonderful book called “Influence: How and Why People Agree to Things.” It is in its fourth edition now, which says something about its importance (see this link for the fourth edition). After 22 years it is still the best there is on the subject. In […]
In our course Coaching for High Performance, we notice a lot of people who coach little league sports – soccer, T-ball, baseball, basketball but also non-sports groups like girl and boy scouts and youth groups. Coaching any group uses many of the same skills. The skills of:
goal setting,
observation,
feedback,
lots of praise and
goal celebration […]