The David Elder post:
Dr. Ray has written about micro feedback so I’ll attempt not to bore you by being redundant. I’ll just point out that workers are influenced more by their peers than by their manager or leader. Most organizations and team developers do not embrace the idea of micro/horizontal feedback. Our […]
Occasionally I hear people complaining about political correctness in the workplace and world in general. The way they talk is as if PC is a new thing. Political correctness has always been around it just changes based on current power and political structures. For example, it was politically incorrect to swear or […]
“Happiness” can be seen as a touchy feely topic. It isn’t, if it hits the bottom line. Just this week, the Conference Board (the Consumer Confidence Index people) released the results of their national employee satisfaction survey. The results show that worker satisfaction is the lowest in 20 years. See the […]
Second, defenses kick in. Defenses are designed to protect you from contradictory information about yourself. If you believe you are a kind person, your defenses will filter out any information that indicate you were unkind in a given situation. They work well to keep incoming information consistent with your self-perception. The problem […]
Quite busy this week with our Emotional Intelligence workshop. Here are some reflections on the process most people go through after this workshop. Looking at oneself is never easy. It takes courage to look at yourself in new ways. When people walk into the EI workshop they are generally apprehensive and […]
If you are coaching individuals of your team, it is important to chunk the coaching to the level of the person you are working with. Giving very small pieces to a new employee and having frequent check points, will get them up to speed faster and frustrate them less. The key is to […]
Consciousness is a controversial topic in psychology. It is difficult to define but a few things are well known and can help us in understanding how people learn and function day to day – including yourself. Think of the mind like a glass container almost completely full with – a thin layer of […]
If you want to coach someone on something new, the first thing is to determine what they already know how to do. What is already automatic? This requires some excellent listening skills. Once you have determined what they already know, you can focus on giving them the new information or skills that […]
If you are a manager, you often do not have the skill level of your subordinates even if you once did their job. The best managers are NOT the best technicians. Often the best technician gets promoted to manager and struggles to perform the new duties. Coaching is often one of the […]
4. Unconsious Competence: At this point, a person is so accomplished at a skill that he/she can do it without thinking. My son is 10 years older now and drives many different types of vehicles from cranes, to large work trucks and especially motorcycles. He does all of this quite competently – […]
Level 3: Conscious competence: At this level, the person can do something, but they have to concentrate hard on it and keep focused or they will make mistakes. People can only learn around 7 pieces of information at a time. Too much information will overwhelm them and they learn nothing. The […]
2. Conscious incompetence: At this level, the person recognizes that they do not know something. Aaron quickly recognized that he was incompetent as a driver and now knew it, whereas before, he was quite free to criticize his sister, now he gained respect for the skills he didn’t have. He had a […]
I’m not sure where this concept originated, if any of you know, send me a reference. I find it helpful in understanding where I or others are in the learning cycle. There are five levels of competence and knowing where your team or employees are helps you coach them better. Here is […]
The most effective managers are really good coaches. He or she is the person who recognizes that people are how work gets done. The best software or computers are only as good as the people using them and the manager is the one guiding their efforts. In my years of experience and […]